GILES COUNTY EMERGENCY NOTIFICATION CHANGE
***For Clarification*** [6/12/19]
The original post about this new software may give someone the impression that they can text 9-1-1 directly. While we will have that capability in the near future, this new software will not allow an originating text to come into our dispatch center. This system, which will be available soon, will only allow our dispatchers to text to a cell phone that has already dialed in to 9-1-1. For example, if a dispatcher determines that a cell phone caller cannot safely verbalize their needs by phone they, being our 9-1-1 dispatcher, can then initiate a text-based conversation. Again, our most current update will only allow dispatchers to initiate this feature. We do apologize for any confusion.
We will alert the public as soon as we can receive incoming text messages through our communications system. We still ask that everyone sign-up for Rave Alerts and Smart 911 to continue to receive crucial information.
GILES COUNTY EMERGENCY NOTIFICATION CHANGE: Effective June 16, 2019, Giles County will be changing their citizen emergency notification from CODE RED to RAVE ALERT. This new system serves as an emergency alert system in addition to Smart 911 Dispatch. The alert system will notify you of any County emergency just as Code Red has in the past. When you register for Rave Alert, we encourage you to take the extra steps in registering for Smart 911 Dispatch. This module will allow our dispatchers to see any important information you wish to enter into the system. For example, if you have a medical condition such as heart conditions, on oxygen, blind, not mobile, etc., you can enter this information under the Smart 911 so if you have to call 911, this information will appear on the screen to the dispatchers. Another feature of this module is a different method of communication with dispatch. For example, from the Rave Mobile App, if you’re home alone and someone breaks into you residence, you can contact 911 and communicate with the dispatcher by text which allows you to stay quietly hidden while providing key information for law enforcement. ALL OF THE INFORMATION YOU ENTER IS CONFIDENTIAL AND IS NOT ACCESSIBLE UNLESS YOU CALL 911.
If you wish to enroll, go to www.virginiasmtnplayground.org and click on the Rave Alert icon (above) or directly go to https://www.smart911.com/smart911/ref/login.action?pa=gilescounty. You can chose to only receive emergency alerts. You do not have to enroll in the Smart 911 Dispatch module to receive alerts. We do strongly encourage you enroll in both so you will receive the full benefits of Rave Alert. If you have any questions or experience any trouble in enrolling, please contact one of the following:
Gina Mann at firstname.lastname@example.org or call 540-921-2525 Ext. 1105
Jamie Snider at email@example.com or call 540-921-2525 Ext. 1100
John Davis at firstname.lastname@example.org or call 540-921-3842.