Notice to Customers of Giles County Public Service Authority | Boil your tap water

Notice to Customers of Giles County Public Service Authority

Este informe contiene información muy importante sobre su agua potable. Tradúzcalo o hable con alguien que lo entienda bien.





Failure to follow this advisory could result in stomach or intestinal illness.



The Virginia Department of Health in conjunction with the Giles County Health Department, and Giles County PSA are advising residents to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution.  This precaution is necessary because the water treatment plant failed routine testing beginning February 29, 2024. Chlorine is added to your drinking water for disinfection; adequate chlorine residuals have been maintained throughout all affected water systems.




Boiled or bottled water should be used for drinking, beverage and food preparation, and making ice until further notice.  Boiling kills bacteria and other organisms in the water.  Boiling is the preferred method to assure that the tap water is safe to drink.  Bring all tap water to a rolling boil, let it boil for one (1) minute, and let it cool before using, or use bottled water.  Use caution boiling water; let water cool before attempting to move container to avoid spills, scalds and burns.  Boil amounts of water that you can safely handle.


If you cannot boil your tap water….

  • An alternative method of purification for residents that do not have gas or electricity available is to use liquid household bleach to disinfect water. The bleach product should be recently purchased, free of additives and scents, and should contain a hypochlorite solution of at least 5.25%.  Public health officials recommend adding 8 drops of bleach (about ¼ teaspoon) to each gallon of water.  The water should be stirred and allowed to stand for at least 30 minutes before use.
  • Water purification tablets may also be used by following the manufacturer’s instructions.
  • Potable water is available at the following locations: wherever bottled water is sold.


We will inform you when you no longer need to boil your water.  We are actively working to fix the problem.  We anticipate this situation will be resolved by March 8, 2024.


For more information call:

Waterworks contact: Andy Crocker, Giles County Public Service Authority
Waterworks contact address: 315 N. Main Street, Pearisburg, VA
Waterworks contact phone: (540) 922-5783 or (540) 921-3756


Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.


Date:  3/5/2024

Additional Clarification:

The treatment process here at the water plant is two-part: filtration and disinfection of groundwater.

To ensure the integrity of the filters is maintained, once per day pressurized air is introduced into the filter chambers. Pressure drop across the filter for a 5-minute interval is measured. Due to a mechanical failure, the minimum test stop pressure requirement was not met. The margin of failure was small, but it was a failure nonetheless. Once we reported the failure to the VDH ODW, they required that a BWA be issued as a precaution for all public water customers in Giles County.

All drinking water produced by the PSA is also chlorinated for disinfection and adequate chlorine residuals have been maintained throughout the County. In addition, we are collecting and having water samples analyzed to ensure that water quality has been maintained.

The mechanical failure at the waterplant is being addressed and we anticipate that once the Dept of Health receives the water sample results, the BWA will be lifted on March 8.

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